At Artglaze, we take pride in delivering high-quality epoxy resins and hardeners. Due to the chemical nature of our products, we maintain a strict returns and refund policy to ensure safety, quality control, and customer satisfaction.

1. Eligibility for Returns

We accept returns only under the following conditions:

• The product was damaged during transit.

• The wrong product was delivered to you.

2. Non-Returnable Items

We do not accept returns for:

• Opened, used, or partially consumed products.

• Products damaged due to improper storage, misuse, or mishandling.

• Custom-mixed or special-order products.

3. Return Request Process

1. Contact us within 7 days of receiving your order.

2. Provide your order number along with clear photos/videos showing the damage or error.

3. Once approved, return the product in its original, unopened packaging.

4. After inspection, we will process your replacement or refund.

4. Refunds

• Refunds will be issued to your original payment method within 5–7 business days after we receive and inspect the returned product.

• Processing times may vary depending on your bank or payment provider.

5. Shipping Costs

• If the return is due to our error (wrong or damaged product), we will cover return shipping costs.

• If the return is for any other reason, the customer will bear the return shipping cost.