t Artglaze, we aim to ensure your orders are delivered safely, on time, and in perfect condition. This policy explains how we handle shipping, delivery, and returns.

1. Shipping Information

• Service Area: We currently ship across India via trusted courier partners.

• Processing Time: Orders are usually processed within 1–3 business days after payment confirmation.

• Delivery Time: Estimated delivery is 3–7 business days, depending on your location.

• Shipping Charges: Applicable shipping fees will be displayed at checkout before payment.

• Order Tracking: Once dispatched, you will receive a tracking number via email/WhatsApp.

2. Delivery Guidelines

• Please ensure the delivery address and contact details provided are correct.

• In case of unsuccessful delivery due to incorrect information or unavailability, re-delivery charges may apply.

• We are not liable for delays caused by courier companies, weather, or unforeseen circumstances.

3. Return Policy

Due to the chemical nature of our products, returns are accepted only in the following cases:

• The product is damaged during transit.

• The wrong product is delivered.

4. Return Process

1. Notify us within 7 days of receiving your order.

2. Provide your order details along with clear photos/videos showing the issue.

3. Once approved, you can ship the product back in its original, unopened condition.

4. After inspection, we will process a replacement or refund within 5–7 business days.

5. Non-Returnable Items

• Opened, used, or partially consumed products.

• Products damaged due to misuse, improper storage, or mishandling.

• Custom-mixed or special-order products.

6. Refunds

Refunds will be processed to your original payment method. Processing times may vary depending on your bank/payment provider.